As a result of implementing a Zerotouch FAQ Centre solution, questions are answered and problems resolved online, significantly reducing high-cost human intervention whilst improving the speed and quality of the service provided. These benefits are applicable to both external and internal use. Benefits arising from its external use are probably the most apparent and include use by not only traditional contacts such as customers and suppliers but also by other parties such as dealers, distributors, business partners and potential employees. In addition to this, internal users also greatly benefit from being able to access and use automated customer service, enabling them to quickly and effectively resolve a whole variety of issues - including technical, product and personnell. Customer service and technical support staff, internal employees and sales representatives are all able to readily and speedily gain and exchange information and obtain solutions with minimum effort to the maximum benefit of your organisation.